I freaking HATE CVS!! They suck! I had to fill a prescription, and it's an automatic refill, so I normally get a call, then I know I need to get over there and pick it up. Didn't get one this month, and my supply runs out tomorrow. So no biggie, I call, it's ready. I'm running to the library anyway to return books, so I'll just swing by and pick it up. I get there, it's ready, but my insurance is jacked for some reason. So I'm told to 'circle' and they'll get my information from insurance. I was also given the option of coming in and sitting, as it would only take a few minutes. I chose not to go in or circle, and I told the pharm tech that I would be going, and coming back later. Forty minutes later, I get a phone call, oh, we got your information all settled, etc. In what universe is 40 minutes a few minutes later? So then, as I'm talking to whomever called me back, I calmly told her that I would be switching pharmacies, as this was not the first time I've had crap-tastic service from CVS. She couldn't understand why I was switching- Really? what part of craptastic service are you having a hard time comprehending? And, I am currently waiting on a call back, as I requested, as I have to make a special trip out there either today or tomorrow, for a free prescription. It's been almost 15 minutes so far, so we'll see how long it takes before they call back.
ETA: They actually did call back, and comped me my medicine. I'm still not thrilled with them, however, and still have every intention of switching.